Interesting Things About Ecobee Firmware Upgrades.

All smart devices, including smart thermostats, need periodic software upgrades. Firmware is the term used to describe the software that powers these intelligent gadgets. Although most modern smart gadgets receive their firmware updates automatically, manual updates may be required on rare occasions.

Can the Ecobee’s Firmware be Updated?

Within a week or two of a new version of Firmware being published, Ecobee thermostats and other devices will automatically update themselves.

There is currently no method to manually update the device if the automatic process fails. Contacting Ecobee support will allow them to release an update to your individual device, fixing the issue.

In this article we will explain how to find out which firmware version your smart thermostat is using, how to find out whether it’s the most recent one, and what to do if the two aren’t in sync.

What’s new on Ecobee Firmware Upgrades?

There is not a lot of information available on how to update your Ecobee. Only the smart thermostats’ current firmware versions and, increasingly, those of their other smart devices have been disclosed. There is no revision history or patch notes to consult.

From the perspective of the general public, updates are released at random intervals spread throughout many weeks. Probably on purpose, if I had to guess. That way, the Ecobee servers won’t be overloaded if everyone decides to upgrade at once.

Distribute updates in stages, first testing them with a small group and then making them available to everyone at once. Why Ecobee doesn’t let consumers manually pull updates after they’ve been available for a while is beyond me. They have said nothing publicly about it.

Does Ecobee Update Automatically?

Automatic software updates are a standard feature of all Ecobee thermostats and other products. After a new firmware version is launched, updates are delivered over the course of a week or two.

Ecobee can only download the update when it is linked to Wi-Fi and online. When necessary, Ecobee Support might force an update to your device.

Failed Ecobee updates are rather regular. True story: it happened to me. Only when I tried to add a sensor did I learn that the Ecobee’s firmware needed to be updated before it would work with the sensor.

This prompted me to consider how I verify firmware versions and how I upgrade my Ecobee to the most recent version.

Ecobee Smart Thermostat: How to Verify Software Updates

There are three methods for determining the firmware version installed on your smart thermostat, but the first step is to know the exact number of the most recent update.

Although Ecobee does not provide a public version history, you may find the most recent update for your smart thermostat on a special portal. The Ecobee Support website is where you can get information about the most recent Ecobee release and version.

Having learned the most recent Ecobee firmware version, you must now check to see whether it matches the one installed on your smart thermostat or other Ecobee product.

These instructions are for the Ecobee 3 lite, which is the thermostat we now use. If you have a different Ecobee product, the instructions should be quite similar.

• Checking the Ecobee Smart Thermostat’s Firmware
• Proceed to the Temperature Control Panel.
• When you get within a few feet of an Ecobee, it does this for you automatically.
• To access this thermostat’s settings, click the menu icon (located in the thermostat’s bottom left corner).
• To learn more, choose “About” from the drop-down menu.
• The software release number is now shown.

https://youtu.be/So1d5-j8FjY?si=xKK9bzaoPUwa-BYl

Here are some Guide:

• Place of Primary Menu Access Button
• The About selection may be found in the Main Menu.
• Informational Page Including the Presently Loaded Firmware Version
• Ecobee App Firmware Verification Procedure
• Since we use a Samsung, the following tips will be tailored to the operating system. The procedure is much the same whether you’re using an Apple.
• Launch the Ecobee mobile application on your portable device.
• The app’s icon may be clicked on. While the app is loading, a splash screen featuring Ecobee will be shown. Your connected devices and their associated details will be shown.
• Select the thermostat you want to inspect by clicking on its name.
• The current temperature and any adjustments made to it will be shown. Here’s the screen where you may change the thermostat settings.
• To access this thermostat’s settings, click the menu icon (located in the thermostat’s bottom left corner).
• To learn more, choose “About” from the drop-down menu.
• The software release number is now shown.

The Ecobee App’s Start Screen, as an Example

• Ecobee App Thermostat Display
• Ecobee’s Smart Thermostat’s About Page
• Checking the Ecobee Website for the Latest Firmware
• Log in to your Ecobee account at Ecobee.com.
• Information about your devices will be shown in a tile-style list manner.
• Select the thermostat you want to inspect by clicking on its name.

The current temperature and any adjustments made to it will be shown. Alternately, you may access the weather and your daily agenda through a separate tile-style menu.

When you go to “About” (the tile in the lower right) the firmware version will show up.

In Progress: Ecobee Website

Device Page on the Ecobee Website

The Ecobee Thermostat Home Screen

Thermostat for the Ecobee Website To Begin With

You may get in touch with Ecobee’s support staff easily by visiting their website. It is possible to contact us through phone, live chat, or electronic mail. They also include Twitter as a means of interaction, which is more widespread in business nowadays.

The longest part of the procedure is making contact with assistance. The update may be sent out in a couple of minutes after you have submitted the appropriate information to the support staff.

https://www.smarthomelivinginsider.com/how-to-adjust-the-temperature-on-ecobe-smart-thermostat/

Some Ecobee customers have reported waiting 20 minutes or more on the phone before getting through to a representative. The procedure might take several days if you have to respond to emails with follow-up questions and the average response time is 24 hours.

we have found that chatting with Ecobee Support is the most convenient way to have questions answered. If there is a delay, you won’t be stuck listening to music you don’t like while on the phone; instead, you may get other things done.

Our interaction with Ecobee Support was conducted through their chat service. We mentioned the Ecobee thermostat’s current version number and requested an upgrade.

The chat agent verified the details We provided about my device and promised an update would be available soon. Questions of satisfaction and “Can We help you with anything else?” are standard fare when finishing a chat session.

Our Ecobee went through a power cycle in a matter of minutes. There was a sudden blackout followed by a restart. After it had fully booted up again, we checked the version number. After the update, we were able to successfully couple the app with my room sensor.

FAQS

Does Ecobee change the temperature of my home automatically?

Without lifting a finger, you can have your Ecobee Smart Thermostat automatically switch between heating and cooling.

When will Ecobee support my AC?

The thermostat’s current system mode is shown by an icon on the home screen. The word “Cool” is represented by a snowflake, and “Heat” by a candle. The symbol for the active piece of machinery will be colored.

Is a C-wire necessary for Ecobee use?

If you want to learn how to set up your Ecobee thermostat, you may do so by downloading the app (free on iOS and Android). If you don’t have a C wire but have at least four wires at your thermostat (read on if you only have two) the Power Extender Kit (PEK) is for you.

How can I use the Ecobee thermostat with the app?

Setting up and managing your Ecobee devices is a breeze with the Ecobee app. You can manage your Ecobee thermostat together with your Ecobee Smart Security cameras, sensors, and lights. The Ecobee app may be downloaded on iOS and Android devices.